help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Syncing Problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-15-2019 05:11

‎06-15-2019 05:11

Some weeks when I get the weekly report the data is missing for certain days. I'm assuming that for some reason it isn't syncing despite me being close enough to the laptop for it to sync automatically. Can anyone help with this please, its driving me nuts!

Best Answer
1 REPLY 1

‎06-16-2019 10:07

‎06-16-2019 10:07

Nice to see that you're digging into the Forums @MJTT, let me give you a warm welcome to our Community.

 

Thanks for reporting that you're having issues with your weekly progress report. Please confirm that you're following all the recommended syncing steps here: Why won't my Fitbit device sync? Make sure you're syncing at a couple of hours before you get your weekly progress report.

 

If your Fitbit is syncing every day and still you're not getting all your stats, I'd really appreciate a screenshot of the most recent weekly progress report that you got and the image of your Fitbit Dashboard of the same week.

 

I'll be around! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes