Ionic: Unresponsive device

[Markyboy307]

Looked at my ionic to see if it needed charging and it said 71%. Left it on and had a shower and now the screen is blank. Tried charging and pressing buttons, removing link to phone and nothing is working. Any help appriciated. It is under 2 months old.

Moderator Edit: Subject for clarity 

[RicardoFitbit]

Hello @Cobra80 thanks for your reply, I'm happy to assist you with your inquiry.

As it turns out, I don't have this specific information as they just informed me that you contacted them regarding your Ionic difficulties. Therefore, since I'm unable to check such details for you, please contact them back if you have additional questions about their outcome. 

Your understanding is appreciated. 

[JALuciani50]

My Ionic died yesterday morning.  Completely unresponsive and I kept mine dry.  It was a terrible experience syncing music to this thing as many have shared in another thread.  Now I find out I am one of many who paid a ridiculous amount of money for a device that lasted maybe two years.  The app is great but for what I paid for this thing, I cannot believe it is completely dead already.  From what I am reading this is not uncommon.  Please advise . . . 

[Cobra80]

The workmanship is below average. They have a good concept, but don’t know how to execute and manufacture a quality smart watch. I wouldn’t advise anyone to purchase it.

FAMU Rattler 🐍

[JALuciani50]

If I pay $300 for a watch, I expect it to last beyond two years. Given so many others are having the same problem, it would seem there is a bigger issue. I am really unhappy about this.

Sent from my iPhone

[RicardoFitbit]

Hello again! I'm here to help, my apologies for the delay in responding. It's nice to see you again participating guys @JALuciani50 @Cobra80, thanks for your posts. 

@JALuciani50 I'm sorry to see that you feel that way, I totally understanding how frustrating this can be for you. Can you please let me know if the troubleshooting steps provided on this post were already attempted? Some users were able to resolve this situation with those steps, please let me know how it goes. Your feedback is appreciated.

@Cobra80 Thank you for your comments and sharing your experience, as previously mentioned, your feedback is appreciated. Note that Fitbit is always striving to improve our products and services, therefore, the information that is submitted in your posts help us to evaluate our procedures as a reference. 

Let me know if you have any additional questions. 

[Cobra80]

I have tried everything suggested to no avail. Nothing worked.

[JALuciani50]

I watched all the videos and tried everything. It just died on my arm. Charging people $300 a pop, this shouldn’t be happening as frequently as it does. Love the app but the device is flawed on many levels.

Sent from my iPhone

[RicardoFitbit]

Hello guys, thanks for your replies and updates @Cobra80 @JALuciani50. Pardon me for the delay in responding your posts.

@Cobra80 Thanks for the update and for your post, if you have any additional questions about the support that was provided by our Customer Support team please contact them back for more information and details.

@JALuciani50 I appreciate your patience troubleshooting this matter prior posting. Just to confirm, can you please let me know if our factory reset procedure was already tried? As it turns out, I'm unable to know which videos you say and which steps you tried, therefore, to move forward with your Ionic I'm just verifying what you've done to avoid providing the same steps. I'll be looking to your reply.

I'll be here if you need anything else.   

[Cobra80]

Yes, I tried the factory reset. I get no response from the watch. When my watch suddenly died, it had over a 90% charge. There is no indication of life.

[JALuciani50]

I feel like this is the music sync all over again. People post what they have done to try and resolve the issue and then a moderator writes a short response asking if we tried what we already explained. Yes, I Have done the factory reset! It died on my arm.

Sent from my iPhone

Moderator edit: Format 

[RicardoFitbit]

Hey, thanks for your replies @Cobra80 and @JALuciani50.

@Cobra80 Thanks for troubleshooting this with us. As previously mentioned, since our Support team was contacted on your behalf, please refer to the resolution that was provided by them and contact them back if you have any additional questions.

@JALuciani50 Thank you for confirming this, note that my only intention is to move forward with your concern and unfortunately I don't know which steps you tried before on any video you watched. I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance with them. Keep an eye to your email inbox, they'll be in touch with you soon.

I'll be around.