10-02-2017 07:45
10-02-2017 07:45
I got my Ionic yesterday and it looks good. I like two features GPS and Fitbit Pay. But looks like Fitbit wallet is not working. I followed steps mentioned in help to setup and it failed at first step. It says go to "wallet" tile and i don't see wallet tile in my mobile app. I use latest version of fitbit app. Not sure how to to configure wallet if there is no way to do it.
10-02-2017 07:57
10-02-2017 07:57
Hello,
I was having the same question yesterday. Apparently fitbit pay is not yet available. One person I saw said that it will be implemented on the next firmware update.
10-02-2017 09:49
10-02-2017 09:49
That's strange, as it's mentioned nowhere on their help page. Poor documentation 😞 not sure if they are reliable in any future updates on their website. Will see how it goes, otherwise will return my Ionic if it doesn't solve the purpose of having it. Hey FitBit - If it's not ready then say so clearly.
10-03-2017 05:37
10-03-2017 05:37
Looks like, Fitbit pushed wallet yesterday night. I was able to see wallet app in mobile app and was able to add my credit card. Great. But still, didn't expect this type of communication gap from multi billion dollar company.
10-03-2017 05:43
10-03-2017 05:43
Hmm, does everyone have wallet? I have the app but no "gear" icon to set it up. I tried removing and reinstalling. I wonder if the developer firmware (if you sign up for SDK) does not update the app the same as regular?
10-03-2017 05:46
10-03-2017 05:46
Never mind, looking in the wrong spot 🙂
10-03-2017 05:47
10-03-2017 05:47
If working, can people please state what country they are in. Thanks.
10-03-2017 06:59
10-03-2017 06:59
Wallet is now on my watch also, but when I go into the wallet tile on my phone app, there is no settings option, just uninstall. Any suggestions?
@chiragpatel wrote:Looks like, Fitbit pushed wallet yesterday night. I was able to see wallet app in mobile app and was able to add my credit card. Great. But still, didn't expect this type of communication gap from multi billion dollar company.
10-03-2017 07:15
10-03-2017 07:15
The wallet setup isn't under apps, when you go into the ionic it is underneath Clock Faces and to the left of How to Use.
10-03-2017 07:38
10-03-2017 07:41 - edited 10-03-2017 07:42
10-03-2017 07:41 - edited 10-03-2017 07:42
@chiragpatel wrote:Looks like, Fitbit pushed wallet yesterday night. I was able to see wallet app in mobile app and was able to add my credit card. Great. But still, didn't expect this type of communication gap from multi billion dollar company.
I'm not surprised at all they didn't publicise it. They want relatively fewer users to test it to see if it's working at first, and don't want to overload their servers at first. When they are sure it's (fairly) acceptable they will let everybody else know. Standard rollout practice from companies who know what they are doing.
10-04-2017 05:58
10-04-2017 05:58
It works in US
10-04-2017 06:01
10-04-2017 06:01
You are wrong. Standard practice is to say "It's coming soon", not like advertise that it's there when it's not.
10-06-2017 16:15 - edited 10-06-2017 16:20
10-06-2017 16:15 - edited 10-06-2017 16:20
As the title states, I do not have the option to even add a card to my new Fitbit Ionic.
I can go into 'My Apps', find the wallet, click it, and it simply shows that the app is 'installed'.
There is no option to add a card to the Fitbit nor is there even a Wallet tile.
The wallet app appears on my Fitbit, however when I try and use it, it says that it needs to be set up.
Is this normal? I am living in New Zealand.
10-06-2017 17:21
10-06-2017 17:21
@Kwono1, check out Page 55 of the Ionic User Manual to see if that helps with the setup of the cards:
https://staticcs.fitbit.com/content/assets/help/manuals/manual_ionic_en_US.pdf
10-06-2017 21:25
10-06-2017 21:25
Thanks Larry. Unfortunately, that option is unavailable to me. It seems that I am not alone. Many don't seem to have the wallet tile at all. I think it has something to do with the inability to connect to wifi.
10-07-2017 06:02
10-23-2017 15:32
10-23-2017 15:32
Was this ever resolved for you? I’m having the same issue.
10-23-2017 18:39
10-23-2017 18:39
Has this been resolved for you? I’m in the same situation.
10-23-2017 18:45
10-23-2017 18:45
Maybe I'm wrong here, but I don't think that the FitBit Wallet is available outside the US. I know for a fact that not all banks are supported either...mine is not supported. Have you looked to see if your bank is supported?
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