Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Wallet app is draining the battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

Is anyone else having trouble with their battery whenever they add the fitbit wallet option? 

 

I got my FitBit Ionic back in April, and had it for a few weeks with no problems, and then all of a sudden the battery started draining to 0% all day, even when I charged all night. So I took it back and got a replacement.

 

The replacement has been working fine, up until yesterday, I added my FitBit wallet yesterday, and fully charged my watch last night and it's now at 40%!! I am assuming this was the issue with the first watch now thinking back. But I don't think that by adding this feature, considering it's part of the features of the watch, that I should only get less than 24 hours out of the watch!! Starting to think that FitBit wasn't my best option and perhaps  should have gone with another brand, because I am sick of the same issue repeating itself on a $400.00++ watch!! Ridiculous. 

 

Any help would be great!! Many thanks 🙂 

 

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

Thanks for stopping by @kirstg! Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. As you mentioned, keep in mind that the length of time your Fitbit device operates on a full charge depends on how frequently you use it and various settings. 

Consider these tips when you want to conserve battery life:

  • Make sure you're charging Ionic fully each time. It can take up to 2 hours to charge your watch. 
  • Turn off All-Day Sync in the Fitbit app because it increases battery drain on both your watch and phone. Note that if you turn off All-Day Sync, certain apps including Weather won't work since data isn't being sent from the Fitbit app to your watch:
    1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
    2. Find the option to turn off All-Day Sync.
  • Turn off the option to wake the screen when you turn your wrist; instead, tap the screen to turn it on:
    • On your watch, swipe right to the shortcuts screen > Screen Wake > Manual.
  • If you don't need heart rate data, change the Heart Rate setting to Off. Note that the green LED continues to flash even if Heart Rate is turned off.
  • Turn off call, text, calendar, and app notifications if you know you're going to receive many hundreds of notifications. A large volume reduces battery life:
    • On your watch, swipe right to the shortcuts screen > Notifications > Off.
  • Charge your watch more often if you play music, exercise with GPS, complete Fitbit Coach workouts, or use the music controls frequently.
  • Don't receive reminders to move every hour. To get fewer reminders, make sure you walk 250 steps each hour, change the number of hours you want your stationary time monitored, or turn off the feature on days you don't need it.
  • If you have many silent alarms set, consider deleting some. Each alarm you add up to the maximum of 8 reduces battery life by a small percentage. 
  • Shut down Ionic when it's not in use. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes