Ionic Will Not Sync

[Ejkleve]

Hello all, 

My fitbit Ionic will not sync to my phone (android). I have done everything in the other suggested forums, and I have a compatible phone. Can anyone help? I have removed it, unpaired it, and added it back multiple times and it still will not sync. This is a brand new Ionic that fitbit sent me to replace mine that died, and I got it on Tuesday.

[NellyG]

What Android is it?

[nickkeith]

I have had the same issue. My ionic has not synced since November 16th ar 6:03 pm. A couple of months prior to this I had issues with the ionic not receiving my notifications which is happening again. I was told in September,  I believe, to do a Factory reset on the watch. I did and it worked until November 16th. I haven't even had this for a year yet and it is causing such stress.I paid over $300 including taxes for this watch that doesn't even work consistently. I feel I got ripped off big time.

[DavideFitbit]

Hello @Ejkleve and @nickkeith, it's good to see you around in the forums. 

I'm sorry to see you've been having trouble to sync your Fitbti devices; thank you for confirming the troubleshooting steps that you already tried to find a solution for this. Before considering other options, please make sure that you've also followed the steps listed here below: 

• Check if the phone you're using is currently listed as a compatible device. 
• Exhaust all troubleshooting options in this article: Why won't my Fitbit device sync?
• Make sure the Fitbit app is updated to the latest version available. 

I hope this helps, keep us posted. 

[nickkeith]

I once again ended up resetting my ionic to Factory settings to get my phone and fitbit app on phone, which is accepted device, to sync. The sync lasted less than 24 hours. Back to not syncing again. I get no real help from Fitbit either! So discouraged!

Moderator edit: word choice

[nickkeith]

I have a compatible device, I have checked to make sure updated, I have returned watch to Factory settings and this device still messes up! I have been patient but my patience has come to an end. I have not even had this watch for an entire year yet and it causes more headaches than it is worth! I want some true help from Fitbit not just "have you done this". I have tried it all!

LISA (nickkeith)

Moderator edit: word choice 

[DavideFitbit]

Thank you for your reply and feedback @nickkeith, I'm sorry to see you've continued to experience the same problem to sync. I've sent your information to the Customer Support team for further assistance with this; you should be getting a reply soon. 

Keep us posted on the outcome.