Ionic Will Not Wake Up

[LauraTOKC]

Woke up and my ionic will not wake up. Plug in for over an hour, no change. Press and hold left and bottom right button, no change. Press and hold all 3 buttons, no change. Plugged into the computer, no change. Please help!

[sanatee]

I have the same problem.  Tried all the reset methods, charging, uncharging, etc.  Nothing works.  I get the Fitbit logo on the watch, but nothing more.

[GregZander]

I am also in the same situation, tried all reset methods throughout the day to no avail 😔 very frustrating 

[sanatee]

Now Fitbit has posted a "Solution", but the link goes right back to these common complaints.  Catch 22!

[LauraTOKC · Accepted solution]

I just chatted with support and they are processing a warranty replacement. Cleaned the contacts, tried different outlets, confirmed there were no lights on anywhere. It's dead 😵

[eduardovk]

@LauraTOKC

Was your ionic within the warranty period? 

[JWill740i]

I am having the same issue where Ionic is just a black screen. It’s a shame that so many Ionics at a cost of $270+ have stopped working In less than a year in use and all the want to offer is 20% off on another Ionic. How about a true fix and find out why this happening. Really bad business.

[LauraTOKC]

@eduardovk yes I purchased in January through an authorized dealer so the 1 year warranty is still in effect.