Ionic Won’t Connect

[11-pro-max]

I got a new iPhone 11 pro max and for some reason the Fitbit will not connect to it. So far i have tried the following;

force quit the app

restart the fitbit

turn off Bluetooth for 10 seconds then back on

uninstall the app and reinstall it

restarted the phone. 

[SilviaFitbit]

@11-pro-max Welcome to the Community. Thanks for the troubleshooting tried and the details mentioned. 

I appreciate the troubleshooting you've tried. I would like you to try the following: 

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Turn your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
4. Try setting up your device again.
5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet.
8. Try setting up your device again.
9. If you can't set up after removing all other Fitbit devices, try uninstalling and reinstalling the Fitbit app.

Let me know how it goes. I'll be around if you have any additional question.