help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic Won't Sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2019 06:42

‎03-30-2019 06:42

Hi,

 

I want to point out that there is a serious problem with Ionic not syncing to Andoid phones.

 

I know this is a problem many users ha e experienced and as far as I can tell, Fitbit has offered no fix for this.

 

It is so annoying that I am likely to replace my Ionic with some other brand of fitness tracker. This is pathetic.

 

9 times out of 10, the Ionic won't sync.

Best Answer
3 REPLIES 3

‎03-30-2019 06:55

‎03-30-2019 06:55

Mine isn’t syncing to my iPhone properly today, it pulling across the steps but it’s not recognising active hours, it’s not recognised my sleep or my parkrun I done this morning and I have no active minutes 😩 very frustrating 

Best Answer
0 Votes

‎03-30-2019 07:46

‎03-30-2019 07:46

I have same problem !

My Ionic sync can't sync with my Android phone (Samsung Galaxy Note 8),

I try connect time after time and now i quit !

I don't understand !

Best Answer
0 Votes

‎03-31-2019 09:25

‎03-31-2019 09:25

Same problem with my Samsung S8 plus.

 

My Fitbit Charge 2 syncs fine, but the Ionic? Nothing! 

Best Answer
0 Votes