Ionic acting weird after recent update

[SD2020_]

Hi, I am noticing my ionic watch is acting weird the last few days since I updated it. Not sure if they are related. First of all, I set the setting for the watch to turn on manually and on dim. The last 2 days it turned on automatically and on highest brightness. The battery drained really fast before I even realized it. Then when I charge my watch, it would stay in the same percentage that it was in. It didn’t happen all the time but 3 out of 4 times. I was able to charge it that one time which enable me to still use the watch. But I need solution really soon. What can I do? Thank you. 

[SilviaFitbit]

@SD2020_ A warm welcome to the Community. Thanks for letting me know what you're experiencing with your Ionic after the recent update. 

I'd like you to change your Ionic's settings once again, follow the instructions on this article. Regarding your watch's battery life, you may want to try these tips to extend your Fitbit device's battery life.

If you're still experiencing charging issues, perform the troubleshooting on this article.

Let me know the outcome. Looking forward to hearing back from you. 

[Robbo1607]

I had the same issue - since the last update it's stopped working.  This is the second IONIC I have had.  The first one died after 11 months and was replaced free of charge. I've had the replacement for 18 months and it's stopped working, won't charge, and all the troubleshooting has been done. Lessoned learned, never will I buy the IONIC again.  For the price of this device I expect it to last longer than 18 months. If it's under warranty get it replaced, better still ask for a refund.

[SD2020_]

The problem didn’t get fixed. Also, the last two nights it randomly turned the watch off while I was sleeping. I always track my sleep and now it’s not tracking it because it turned itself off. 

[SilviaFitbit]

@Robbo1607 Hey there. Thank you for sharing your experience with Fitbit.

Our Support team is always here to assist you and if after troubleshooting, your watch doesn't work, they'll be happy to offer you other options. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

@SD2020_ Thanks for getting back. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.