Ionic activates right lower button by itself

[Iuri1990]

Dear Community,

Since last month i started facing weird issues with my Fitbit.

My Right lower button activates itself for no obvious reason. I take the watch of my wrist to take my showers and i don't swim with it. 
Even if i press the lower right corner where the armband meets the watch seems to activate it. 
Most of the time though, it activates itself for no obvious reason.

For troubleshooting i tried:
Cleaned the watch with a soft paintbrush

Factory reset the watch
Factory reset the App

Any ideas on what i can do to fix this issue? My battery drains way to fast due to the screen turning on for no reason.

Thank you very much

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @Iuri1990, it's nice to see you again in our Community Forums.

I appreciate your participation in the Forums and sharing that your Ionic activates the right lower button by itself. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Turn off screen wake: How do I adjust screen wake settings?

Let me know how it goes. 

[Iuri1990]

Dear Liliya,

Already tried to restart the device several times. But sadly nothing happens.

For the turn off screen wake, this seems not to be the solution. As the button turns on the app set as a shortcut. 

So i guess the button is being activated from the inside. Even when i press the aluminium bezel on the front of the watch the button activates itself.
It seems to me after troubleshooting and pattern search, that it might be a physical issue. 

The activation is random whilst in use on my wrist. but if i push on the outside bezel it seems to activate it sometimes. Even moving my arm.
If needed i can provide videos os the issue for further trouble shooting. 

Wish you a great day 🙂

[LiliyaFitbit]

Thank you for your reply, @Iuri1990.

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Iuri1990]

Dear Liliya,

Really appreciate your time and effort to help resolve my issue.

All the best 🙂

[LiliyaFitbit]

Thank you for your response, @Iuri1990.

I appreciate your feedback and look forward to getting you back on track. I am sure our Support team will do their best to help you. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Keep on visiting the forums!