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Ionic adding steps when sleeping

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‎08-09-2019 15:07

‎08-09-2019 15:07

Hello:

 

A couple of days ago, I noticed that my Ionic was staying on at night and woke me up.  Then this morning I woke up and it said I had already walked over 4,000 for the day and as I was watching it sitting on the side of my bed, the number of steps started skyrocketing, by 2's, then 4's and it has been doing that all day.  It has also stopped monitoring my heart rate

I need assistance in finding out how to get this back to working order.

 

Thank you

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‎08-10-2019 17:03

‎08-10-2019 17:03

Welcome to the Community @Chemman. Thanks for taking the time to share what you're experiencing. 

 

I would like you to manually log driving to delete the extra steps you got in your Dashboard. After this, you may want to restart it and continue monitoring the data that's tracked. 

 

Regarding your Ionic not tracking your heart rate, please try the tips mentioned in this article: How do I track my heart rate with my Fitbit device?

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-13-2019 15:51

In response to SilviaFitbit

‎08-13-2019 15:51

No, I am still having issues with the heart rate not monitoring.  I DO NOT want to factory reset my fitbit and lose all my current information.  

 

I have already done a factory reset with a previous fit bit and lost everything and I am not willing to do that again.

 

I need another resolution.

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‎08-22-2019 11:53 - edited ‎08-22-2019 11:55

In response to Chemman

‎08-22-2019 11:53 - edited ‎08-22-2019 11:55

Thanks for getting back @Chemman. Sorry for the delayed reply. 

 

I appreciate that you mentioned you've already performed a factory reset. I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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