Ionic battery draining issue

[Runner61]

Two years down and again battery not holding charge third time unlucky. Like the system and interfaces but at £125 per year a little expensive. Just a little bit of after sales back up would be good.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Runner61 It's great to see you in our Fitbit Community. I totally understand how you feel about the battery draining issue that your Fitbit Ionic has experienced.

I'd like you to try the tips that are listed in this help article in order to improve the battery life of your Fitbit device. After this, monitor the battery's behavior and see if it doesn't drain fast.

Hope this helps.

[Runner61]

Tried all the fixes I could find both here and elsewhere have now sent away to get diagnostic tests and new battery fitted.

[Davey42135]

Looked over the link you posted here and have done all of that. A few days ago my ionic also started draining very quickly. Also, still having issues with not sync correct data to the app from the watch. This happens off and on every so often and even after resetting seems to fix itself then eventually come back again. 

[JuanJoFitbit]

@Runner61 @Davey42135 Thank you for trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys around.

[Runner61]

Ionic had problem not holding charge so came to the community where it appeared that a lot of people were having the same problem. Tried all the Fitbit (Google) recommended fixes NONE worked most likely cause defective battery (built in obsolescence. I have found a company that can replace the battery but it takes time. Meanwhile have gone back to old blaze with cracked screen which is working perfectly. 

Such a shame fitbit`s back up and support is so VERY poor and the products getting worse instead of better. Looking at this community the software appears to be going backwards as well. Will be regrettably be  changing brands next time.

[Odyssey13]

Hi @Runner61  your Ionic is over two years old, so it's out of warranty. How is it poor when your posts to this forum have been answered by a Fitbit (employee) Moderator who suggested you get with customer support? Many people who are content with their devices don't post on the forums. You'll always see more complaints posted than praise. None of my happy Fitbit using friends and family ever come to the forums - they are too busy out stepping. Sorry you're unhappy.