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Ionic won't turn on

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‎07-24-2021 02:44 - last edited on ‎07-24-2021 12:09 by Fitbit Moderator

‎07-24-2021 02:44 - last edited on ‎07-24-2021 12:09 by Fitbit Moderator

Ionic Firmware upgrade completed then it completely failed. Blank screen. Working fine up to this point. Tried the hard reset and it went to vibrate. Now nothing at all. Seems completely unresponsive. I have charged overnight but nothing. It was 100% battery when I did upgrade.

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎07-24-2021 12:09

‎07-24-2021 12:09

@Brennasurfs Welcome to our Fitbit Community. Regarding the black screen issue that your Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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