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Ionic battery life

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‎08-09-2020 06:34

‎08-09-2020 06:34

I received a new Fitbit Ionic a few months back to replace my Surge that had stopped holding a charge for more than a few hours without GPS on and about 20 mins with it on - not ideal for running more than 3k!! Delighted with my New Ionic I could once again record my half marathon routes and stats.  The battery initially lasted for 4-5 days when not using GPS and at least 2 days with GPS on for about 2-3 hours over that time. Then it suddenly started to lose charge in a day, without GPS and consequently after 2-3 hours with GPS. I’ve not changed any settings from my original set up and all the tips for saving on battery life have always been set so why has this changed?

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1 BEST ANSWER

Accepted Solutions

‎08-10-2020 02:09 - edited ‎08-10-2020 02:10

In response to SunsetRunner

‎08-10-2020 02:09 - edited ‎08-10-2020 02:10

@SunsetRunner,

"Factory resets I found did very little to alleviate the problem".

 

Worth a try though. No other options or fixes from Fitbit. Would be nice to hear from one of the engineers from the company. Bit of a firewall up regarding that type of access.

 

Only other thing is to wait (and hope!) that the next firmware addresses the battery drain issue among other problems. But we are not privy as to whether the battery issue is due to poor quality battery manufacture, electronic fault or a coding issue?

 

Watch this space!

View best answer in original post

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7 REPLIES 7

‎08-09-2020 10:27

‎08-09-2020 10:27

Recieved mine a couple of weeks ago. Worked great until last week. Now it loses a full charge in around 24 hours... 18 hours last time. I've turned off all notifications,  removed nearly all the apps, turned off battery draining stuff too... still draining like a broken faucet. 

Best Answer

‎08-09-2020 16:29 - edited ‎08-09-2020 16:29

‎08-09-2020 16:29 - edited ‎08-09-2020 16:29

My suggestion would be to do a factory reset, in case of a logic issue causing a power drain. I reluctantly suggest a reset as plenty have had issues getting up and running afterwards. I'm assuming yours is still within the 1 year warranty - so a reset will be covered by warranty if any issues.

 

BTW, a device reset shouldn't be of any concern. Sadly it can be with these devices.

 

Try a restart first. Shut it down through the menu and then restart it. Make sure it's well charged first.

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‎08-10-2020 01:39

In response to PaulMe

‎08-10-2020 01:39

I had the same issue with 2 Ionics, one was replaced after 8 months and the second displayed these sorts of problems within 6 months, I removed the apps (which never worked anyway) The re-charge was every 2-3 days and sometimes the battery would hold for a day and a half in the end, if I went on a 20+ mile bike ride, the watch battery would actually fully deplete during the exercise which was mega frustrating.

 

Factory resets I found did very little to alleviate the problem.

Best Answer

‎08-10-2020 02:09 - edited ‎08-10-2020 02:10

In response to SunsetRunner

‎08-10-2020 02:09 - edited ‎08-10-2020 02:10

@SunsetRunner,

"Factory resets I found did very little to alleviate the problem".

 

Worth a try though. No other options or fixes from Fitbit. Would be nice to hear from one of the engineers from the company. Bit of a firewall up regarding that type of access.

 

Only other thing is to wait (and hope!) that the next firmware addresses the battery drain issue among other problems. But we are not privy as to whether the battery issue is due to poor quality battery manufacture, electronic fault or a coding issue?

 

Watch this space!

Best Answer

‎08-10-2020 14:11

In response to PaulMe

‎08-10-2020 14:11

I’ve tried factory reset but no difference....was fully charged at 7.30am went running for less than 30 mins using GPS and by 10pm it’s on 14%....hopeless!

Best Answer

‎08-19-2020 14:04

In response to PaulMe

‎08-19-2020 14:04

Tried the factory reset and absolutely no change, it last less than 12 hours on a full charge without using GPS. Hopeless 😩

Sent from my iPad
Best Answer

‎08-20-2020 00:02

In response to Jodeevee

‎08-20-2020 00:02

Oddly enough, I did a full factory reset, created a new account and it seemed to have extended the battery life a fair bit, however that was with very limited tracked activity because I had the newer tracker on.

 

When contacting fitbit customer service, I wasn't happy with the outcome and asked for the complaint to be escalated, 3 months later. Still waiting... :S 

Best Answer