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Ionic battery life

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‎09-11-2018 05:35

‎09-11-2018 05:35

I've had my Ionic for 6 months and I'm lucky to have the battery last 36 hours after a full charge now. I have done the factory reset, uninstalled and reinstalled the app on my phone (Droid Moto Z ) and have even limited all but 2 notifications. I don't play music, don't use strava, and have "always connected" turned OFF. After charging it to 96 percent, I put it on and went to sleep. After waking up 6 hours later it was down to 74%. 2 and half hours later Im now down to 69% (Ive been stuck in an office this morning, so activity level is non existent.) Surely this cannot be just for the FlashRing clock face?

This is my 5th Fitbit watch (I previously had 2 Charge 2s, a Surge, and a Blaze.) My fiancé is using a Ionic and is not having any issues. ( She previously had a Charge 2 and a Blaze.) Im really starting to think I should have went with a Polar watch instead. 

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‎09-11-2018 07:51

‎09-11-2018 07:51

Not normal behavior. Either your battery is defective or something is draining the battery like a 3rd party clock face. Contact customer support.
Ionic, retired Blaze.
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‎09-11-2018 09:20

‎09-11-2018 09:20

I agree with @jwebb72, that this is not a normal behavior. I have found mine to be draining the battery when the maps are running in the background(i have maps installed in mine).

I would contact customer support.

Nick | Washington

Surge, Blaze, Flex 2, Alta HR: - iPhone 7, Windows 8/10, Macbook Pro

Please mark posts as solved if you got the answers you needed, or visit the Fitbit help site for further assistance and information.

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