Ionic battery not charging

[2000286856000]

Battery died after first initial charge

Moderator edit: Updated subject for clarity 

[SilviaFitbit · Accepted solution]

@2000286856000 A warm welcome to the Community. Thanks for sharing what you're experiencing with your Ionic. 

I would like you to follow the tips mentioned on this article Why isn't my Fitbit device's battery charging? . Also, please let me know if your Ionic is paired to your account and if you're getting any display on your watch. 

Keep me posted. 

[2000286856000]

Ionic battery is paired to account yet system has no display or zero charge capacity when connected to computer UB port with charger cable. The Fitbit Ionic watch a FY2019 Christmas present from my daughter appears to have either a defective battery or charger.

There is no life activity in this product and should be returned for repairs under Product Warranty. Please provide shipping information as to where product should be sent for repair.

Thank you

[leah92782]

My ionic was working just fine. I went to bed last night with 50% charge. Woke up to it dead and it won’t charge now. It’s been on the charger all day and it’s still at 0%. I’ve tried all the things recommended for a battery that won’t charge and nothing works. My Fitbit is less than a year old. 

[2000286856000]

Fitbit Ionic watch now working after factory resetting plus charging over 18hrs. 

Did not get this information from you.

[SilviaFitbit]

@2000286856000 Thanks for getting back. I apologize for the delayed in my reply. 

I'm glad to hear that after you performed a factory reset, your Ionic started working. 

@leah92782 A warm welcome to the Community. Sorry for the delayed in my reply. 

I appreciate the troubleshooting performed prior to posting. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions.