Ionic battery not lasting

[SunsetRunner]

Hello forums I bought my ionic just over a year ago and I've noticed that my battery loses 50% within 11 hours. This is not the advertised 5 days I paid full price for. Is there any way to exchange the battery?

[YojanaFitbit · Accepted solution]

Hi @SunsetRunner! I'm glad to see you here in the Forums, your comments are very important for us.

Thanks for posting all the details about the issues with the battery of your Ionic. Sorry to hear that your Fitbit is just lasting that amount time.

I'd suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Please try to restart your Ionic again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

Please take a look of these recommendations to charge your Fitbit too. Other very useful article that you can check after performing all those steps: Can I extend my Fitbit device's battery life? 

Let's give it a try and please keep me posted. 

[SunsetRunner]

Thank you for the timely response i have already contacted fitbit support
and they are sending me a replacement. I had followed all the steps
previously mentioned yet it did not seem to extend battery life.

Appreciate the excellent customer support and thank you.