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Ionic battery not lasting

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‎12-11-2020 05:20 - last edited on ‎12-13-2020 11:37 by

‎12-11-2020 05:20 - last edited on ‎12-13-2020 11:37 by

I have had my Iconic for 7 months now and the battery will not last past 24 hrs. I have ALL back ground apps turned off. I use it for walking but CAN NOT wear it for sleep. The battery will not last   I have done the turn it off and restart but  nothing changed. I am not very happy with this purchase. My sons Apple Watch seems to be a better buy!

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎12-13-2020 11:39

‎12-13-2020 11:39

Welcome to the Fitbit Community, @haversack907.

 

I am sorry to hear about the frustration this situation has caused. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

By the way, I've moved your post to Ionic board so we can keep our forums organized.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-14-2020 08:01 - last edited on ‎12-14-2020 17:05 by

In response to LiliyaFitbit

‎12-14-2020 08:01 - last edited on ‎12-14-2020 17:05 by

So am I going to get some help with my tracker?

Thanks,
Sent from my iPhone

 

 

Moderator edit: personal info removed

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‎12-14-2020 17:53

In response to haversack907

‎12-14-2020 17:53

Thank you for your reply, @haversack907.

 

Our Support team will get in touch with you soon to help you with your Ionic. Please take in mind that due to recent events affecting our operations there might be a delay. I appreciate your patience and understanding.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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