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Ionic stops recording GPS mid exercise

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‎12-13-2020 21:05 - last edited on ‎12-14-2020 17:12 by Fitbit Moderator

‎12-13-2020 21:05 - last edited on ‎12-14-2020 17:12 by Fitbit Moderator

I use my fitbit ionic for dingy sailing. I log it as a bike ride because that gives me the data I want to see - lines sailed, distance covered, speed etc. Yesterday in a 1.5 hour race the GPS stopped tracking me after about 20 minutes. I cover my fitbit with a wristband to protect it from damage so I didn't do anything to change the mode or stop the exercise. From the TCX file heartrate continued to be tracked for the full duration, so the exercise didn't pause. From what I can see the GPS stopped roughly where I had a capsize. Any ideas on why the GPS data would stop? Is it related to the capsize, or maybe the wet wristband then creates an issue? And if it is what would be the best way to get the GPS working again in that situation? (Apart from not capsizing in the first place...)

 

 

fitbit data

 

Moderator Edit: Clarified subject

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‎12-14-2020 16:59

‎12-14-2020 16:59

Hi @Mottyobee, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, I recommend you to check the steps that are specified on our help article:  and let me know if the issue persists.

 

Looking forward to your reply.

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