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Ionic only showing Fitbit logo

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‎12-14-2020 06:23 - last edited on ‎12-14-2020 16:05 by Fitbit Moderator

‎12-14-2020 06:23 - last edited on ‎12-14-2020 16:05 by Fitbit Moderator

Hello,

I need an adivce how to reboot the Fitbit Ionic... I've had this issue where the Ionic doesn't operate properly.

The Fitbit Logo is just showing on the screen and it doesn't go any further...

Is there is a way to reboot and have it work like before?

I've tried through my phone or tried to restart, but no bueno...

I bought this 2 months ago, brand new, and do not want to replace it. 

 

Any help is appreciated!

Thank you in advnace!

 

Moderator Edit: Clarified subject

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‎12-14-2020 16:04

‎12-14-2020 16:04

Hi @zapatito, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since the issue wasn't solved after restarting your Ionic, please follow the next steps to perform a factory reset procedure:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

 

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