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Ionic battery quickly discharging

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‎08-24-2020 00:34 - last edited on ‎08-24-2020 20:38 by Fitbit Moderator

‎08-24-2020 00:34 - last edited on ‎08-24-2020 20:38 by Fitbit Moderator

My Fitbit iconic watch is getting discharged within 2-3 hours of full charging. What can I do? I'm totally frustrated with it. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-24-2020 20:38

‎08-24-2020 20:38

Hi @ShailendraS, welcome to the Fitbit Community Forums. 

 

Thanks for your post, I understand how frustrating this situation can be for you. I'd like to share with you that the battery of our Ionic was designed to last 5 days but this also depends on how frequently you use all the features of your device. Therefore, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

 

Don't hesitate to ask me any additional questions.

Best Answer

‎08-26-2020 00:15

In response to RicardoFitbit

‎08-26-2020 00:15

Hi, I had switched off and on my Fitbit iconic watch, but still it's
battery performance not improved. I bought this watch around 1.5 months ago
this problem started after 15 days since I bought it and I'm totally
frustrated with this problem. Pls help me.

Shailendra
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‎08-26-2020 19:33

In response to ShailendraS

‎08-26-2020 19:33

Thanks for your reply @ShailendraS.

 

I'm sorry to know that you're still experiencing difficulties with the battery life of your Ionic device. That said, because the steps from my previous post didn't work, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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