Ionic battery short life

[emilym]

I have had my ionic since October.  I have been getting seemingly 4 to 6 days without charging. Now with all of the updates i have to charge every other day.  Is this a device problem or new firmware problem?

Moderator edit: updated subject for clarity

[Jimka]

I am having the exact same problem. 4-5 days until recent update. Now barely a day. How do we get these guys to fix whatever they did??

[Jimka]

Not to be rude but something changed on your end. This has been a good product so far. But with this many reports it is probably Fitbit and not the rest of the world., just admit something is wrong and get at fixing it. This is how you keep a loyal customer base..  either that or loose us. It we go to another platform you may never get us back. I have been with you guys over 5 years. There are3 others in my immediate family. Your choice. 

[MattJ71]

The best thing to do is uninstall unnecessary apps that may run in the background such as Calendar and Weather.  I never used them anyway, but noticed that it increased my battery life by at least a full day.  Also, turning off notifications will help too.

I use my Ionic for the basic health related stuff, so it's fine by me.

[Eternity136]

I have had my Ionic for just over 2 years and the battery life has been great 4-5 days.  Just in the last 2 days the battery goes from fully charged 100% to 15% in less then a day.  With no different activity  then my prior use.  Unsure what has occured in the last couple of days to cause this battery drain. 

[curly242]

I would also they are selling an inferior product with problems

[Jsteindunc1]

Agreed! If I wanted a watch without the features I would have bought a regular watch. The features were working before without killing the battery. It’s definitely something that got updated and they are not willing to fix. I bought Fitbit because it had a strong battery. If they can’t get it to work again, I will go elsewhere. I’ve been a loyal customer for many years 

[Icedewd]

Hi all,

I m' having the same issues. After reading this thread I was a bit dishearthened to reach out to support.

I was very pleasantly surprised with the reactiontime ( I contacted them via the Twitterlink). At first I got the generic response with a link that said to disable all the functionality (gps, continuous sync ...) When I replied that I bought the watch for its functionality I was very quickly helped by a efficient, polite and helpfull support employee and a satisfactory solution (replacement) was given to me.

I tip my hat to customer service and to the swiftness , openess and politeness of the communication. Apparently things did change for the better. Thank you Fitbit, you gainend another loyal customer.