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Ionic battery

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‎08-18-2022 05:48

‎08-18-2022 05:48

My ionic is 4 months old and the battery is draining within 5 hours 

Any idea why 

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Accepted Solutions

‎09-19-2022 11:34 - last edited on ‎12-12-2024 07:27 by Fitbit Moderator

‎09-19-2022 11:34 - last edited on ‎12-12-2024 07:27 by Fitbit Moderator

Hi there @1Dave1000car. It's good to see you back in the Community.

@SteveH thank you for your help.

I want to inform you that this specific device is currently under recall. For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic. I am going to close this thread to keep the Community organized.

Have a nice day.

View best answer in original post

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‎08-18-2022 05:59

‎08-18-2022 05:59

Are you aware that the Ionic was recalled in March due to a safety concern. See: https://community.fitbit.com/t5/Ionic/Voluntary-Safety-Recall-of-Fitbit-Ionic-Smartwatches/td-p/5087...

 

 

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‎08-18-2022 06:05

In response to SteveH

‎08-18-2022 06:05

Hi Steve  yes I'm aware this is a new device and has been working fine for 4 months but Monday it started draining the battery. I want to see is there a fix before a contact for a recall. This is my 3rd ionic but never had a problem with the battery. 

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‎09-03-2022 13:17

In response to 1Dave1000car

‎09-03-2022 13:17

So far have not got an answer to why my battery was draining so I recalled it and wait on a refund 

Best Answer

‎09-19-2022 11:34 - last edited on ‎12-12-2024 07:27 by Fitbit Moderator

‎09-19-2022 11:34 - last edited on ‎12-12-2024 07:27 by Fitbit Moderator

Hi there @1Dave1000car. It's good to see you back in the Community.

@SteveH thank you for your help.

I want to inform you that this specific device is currently under recall. For more information about our voluntary Safety Recall of Fitbit Ionic Smartwatches, please visit our webpage at help.fitbit.com/ionic. I am going to close this thread to keep the Community organized.

Have a nice day.

Best Answer
0 Votes