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Ionic blank screen

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‎10-20-2020 22:58 - last edited on ‎10-21-2020 17:34 by Fitbit Moderator

‎10-20-2020 22:58 - last edited on ‎10-21-2020 17:34 by Fitbit Moderator

my screen was fine last night. Charged it through the night as battery was low. woke up this morning and the screen said charged 100%. put my watch on and now i have a blank screen. can't see a thing on it.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-21-2020 07:53

‎10-21-2020 07:53

Mine did that also last night, all I needed to do was power it off and then when it came back on I had my screen back with everything...

 

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‎10-21-2020 09:26

In response to SunsetRunner

‎10-21-2020 09:26

I can't do anything at all Patty1cakes. no signs of any power. now even when charging.

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‎10-21-2020 17:34

In response to Darrencab

‎10-21-2020 17:34

Hi @Darrencab, welcome to the Community Forums!

 

Thanks for your post and for the details that were shared with us. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

@SunsetRunner Thanks for your helpful post, the willingness to help here in the Community Forums is always appreciated.

 

Looking forward to your reply.

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