Ionic blank screen

[Jaffadutch]

I have tried resetting the iconic but the screen just stays blank.

it was still vibrating when I received a call etc just can’t get anything on the display.

2 days ago I noticed the screen was stuck between two display pages?!!

any help would be appreciated, I have enjoyed this watch trouble free for a few years now would hate it to be the end!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jaffadutch.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend doing the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[Jaffadutch]

Hi yes I have tried to reset numerous times following the exact steps described in your link.

The logo never appears and the screen just stays blank.

The iconic does however still count my steps and syncs and alerts me to phone calls and messages etc.

It is as though everything is fine except the screens died?! 

Gutted if this is the case!

[LiliyaFitbit]

Thank you for your reply, @Jaffadutch.

I appreciate your efforts and the additional details. Before considering other options, I would like to confirm if you've tried already to change a clock face? 

Looking forward to your response.

[Jaffadutch]

Hi, if I have tried to change the clock face it would have been many months ago.

So definitely nothing recently that I can recall.

thanks

[LiliyaFitbit]

Thank you for your reply, @Jaffadutch.

I appreciate the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Cronola]

I too am experiencing this identical problem. My screen display went blank a few hours ago and has failed to return. I have tried restarting my fitbit many times and the screen doesn't return (although the watch does vibrate when I attempt this). The watch is still syncing with my phone and the battery is full.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cronola.

I am sorry that you are going through the same situation, I appreciate your troubleshooting efforts. I've shared your case with our Support team and they will continue assisting you on this matter. 

I'll be around.

[SunsetRunner]

Please post if you were able to resolve - several others have had the same in different posts.  Customer support was unable to provide a resolution when I reached out on Monday and I have been advised I need a new watch.  Thank you!

[Cronola]

Hi. I was unable to resolve so as my watch was still under warranty I was offered the opportunity for a replacement ionic or 50% discount off a new fitbit. I took the 50% discount off a new fitbit offer as I was going to use it to buy a fitbit sense. However, you do not find out until after you accept this offer that it is not applicable to Fitbit Sense, Versa 3, Inspire 2 and Ace 2 so I don't know why they even make it. I have now gone back to let the fitbit support know that I am refusing this offer and will take the replacement ionic instead as the discount code is of no value to me if I can't use it to purchase a new fitbit at the same level as my ionic. I will keep you posted on the response.

[Aidan4481]

Hi LiliyaFitbit

Would you be able to have the support team contact myself as well? I am having the exact same issues.

Thanks

[Cronola]

Hi @LiliyaFitbit 

Would you be able to ask fitbit support to contact me? I have emailed them a number of times to change my offer to a replacement ionic but am not receiving a reply.

Thanks

[LiliyaFitbit]

It's nice to see you around, @SunsetRunner @Cronola @Aidan4481.

@Cronola @Aidan4481 I apologize for any inconvenience. Due to recent events affecting our operations, our Support team may take longer to contact you. I appreciate your patience and understanding. If you're pressed for time, you can try using chat or phone to continue with this issue. Please check our Support contact options here. 

@SunsetRunner Thank you for sharing your experience, I appreciate your efforts to resolve the issue with your watch. 

I'll be around.

[MastrPo]

Good Morning, Been a fitbit fan for a long time.  It has helped me drop a bunch of wait and I am thankful.  Iconic went dark this am.

-Tried to restart by holding the three buttons - Nothing

-Changed clock face as you have suggested - Nothing

-Confirmed battery is around 50% full

Suggestions?

[LiliyaFitbit]

Welcome to the Fitbit Community, @MastrPo.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.