Ionic not syncing

[maureen.b]

Last two days ionic refusing to sync. 
Deleted the app. 
downloaded and reinstalled the app
turned off Bluetooth in both places 

checked for updates on both apple and Fitbit 

don’t know what else to do. ……

[LiliyaFitbit]

It’s good to see you in the community, @maureen.b.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Syncing difficulty is usually caused by a missing requirement and I recommend confirming the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

Hope this helps!

[Raedet]

I am also having the same issue as @maureen.b . 
I performed the troubleshooting specified in that help article, but my device still hasn’t been syncing since Saturday May 1st. I have an Apple IPhone with IOS 14.5 on it. 
I tried forgetting my Ionic from my Bluetooth settings on the phone. Then going into the FItbit app to pair the ionic again. No change.

My iPhone is on the latest IOS update and connected to wi-fi. No other Bluetooth connections, other than the Ionic, are active on my phone. My Ionic was well charged. I tried toggling the Bluetooth on/off on my phone, and closing/re-launching the Fitbit app. I’ve done a soft reset on my phone and Fitbit, which seemed to temporarily sync and show my steps data, but then it quickly disappeared and displayed 0 steps as if nothing synced. This is the only Fitbit device on my account. I also tried installing the app on my iPad and seeing if it would sync to that device, but it would not sync at all still.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Raedet.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your troubleshooting efforts and the additional details. If you continue experiencing the syncing issue, I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[maureen.b]

For goodness sake!  Don’t you think I’ve tried all those recommendations in the article you referenced?  I’d have thought you’d guess by reading what I wrote that I’d already searched all over the internet for advice as to how to resolve this extremely irritating problem. Another thing, what good is a watch when (after various lengthy attempts to sync) it loses time, so is never accurate?  Raises questions about its reliability in relation to the various activities it purports to record. I really don’t appreciate your reply. I’d expect more. 

[LiliyaFitbit]

Thank you for your reply, @maureen.b.

I am sorry to hear the issue persists, thank you for your efforts. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you. Click here to get connected with them via chat or phone.

See you around.

[maureen.b]

Well...... still not syncing properly.  The last reply you sent me LiliaFitbit wasn't helpful at all.  The connction you provided a link with is only through Twitter.  As I am not a Twitter user how should I communicate directly with Fitbit?  Honestly!

It is 11.18 am on my phone and it is 11.02 am on my watch.  The watch loses time because of the amount of futile attempts to sync. 

The latest thin I can locate is that the phone does not maintain a steady Bluetooth connection with the watch.  Each time I check through Settings it is 'Not Connected'  Obviously I try to connect - it looks and connects fleetingly then goes back to 'Not Connected'

[maureen.b]

Is it possible a Bluetooth sensor in my ionic could be malfunctioning?  My watch is not being detected by Bluetooth on ANY device in my home. That includes mobiles, laptop and tablet. 

After a mamoth two hour session today the app told me it had synced but it had not!  Is there anybody who could solve this mystery?  

[Raedet]

Knowing that yours isn’t syncing even with a laptop, I’m not sure if my fix will help you at all, but it might be worth a shot. I never tried to sync to a laptop, I only tried syncing to my iPad and iPhone, so those were my only issues.

My instructions aren’t great because I wasn’t documenting them exactly, I wasn’t expecting it to work.

A bit about my setup:

Syncing to IOS app

IOS 14.4.2

Fitbit App Version3.41.1 (1050)

Fitbit Firmware Version 27.72.1.9

In the FItbit App, I disabled all notifications.

I was only able to do this after a combination of closing the app and soft resetting my Ionic; I think I had to do this closing/relaunching more than once because most of the time the notifications option in my app was grayed out. But once it wasn’t grayed out, I disabled notifications and data was syncing again, even though sometime the app would still say “couldn’t sync”, the data was showing up.

So, step-by-step:

1. In the Fitbit app, click on your photo in top left corner. 
2. Select your Ionic from the Account page.
3. Select “Notifications”. And turn off all notifications options there.
4. If you cannot access the “Notifications” option, try closing the Fitbit App, then soft reset your Ionic by holding the left and bottom buttons till you see the Fitbit logo. Once the Ionic is done resetting, launch your Fitbit app and try to disable notifications again.

[maureen.b]

Thank you so much Raedet for genuinely trying to help me with this really irritating problem. 

I read through your suggestions quite carefully and tried them all out this morning.

I'm still no further forward but something interesting is linking to your suggestion that it might be connected with the Notifications settings.

I don't know where to find one of the version settings, but from my watch and phone this is what I've got showing on the device just now....

14.5.1 - IOS (yesterday I got a suggestion from Apple to update to this version as some previous switching off and back on, caused issues!

72.1.9 - Fitbit Ionic (this seems high but is the only number I can find close to the Fitbit version

I don't know the App version.

So, after numerous attempts:

- deleting the App and reinstalling

- numerous soft resets

- usual Bluetooth on and off everywhere I can find a switch

- Set up a Device

all yesterday to no avail.  This morning I went through your suggestions. 

First, I took screenshots of the messages as I progressed, but as I am writing this on the laptop I don't know how to attach the screenshots on this device.

I switched off Notifications everywhere I could find an option.

In the Fitbit app (inside my photo section) the option for notifications was as you mentioned 'greyed out'. 

Not only that, there was an ever moving buffering circle suggesting it was actively searching for something.

I did the soft reset,

I deleted and reinstalled the app

I found the Notifications option (NOT greyed out) but when I selected it, up came this message:

Bluetooth Pairing Required. Your Ionic and your Iphone need to be paired before you can use this feature - two Options, Cancel or Set Up

When I chose Cancel, it just went back to the same page

Tried Notifications again and chose Set Up this time

Notifications became greyed out an the ever moving circle reappeared

It appears I can't get access to this option to turn it off.

Meanwhile the watch still does not appear as available on Bluetooth on any of the devices in my home. 

I always sync (used to) to the phone - I only reverted to the laptop during this period out of frustration, thinking it might work here but it doesn't but it's easier to type on this keyboard than on the phone's keypad.

I really would like to be able to get back to syncing with the phone and am doing my best to explore every possible avenue to get the thing to work.

It's an absolute pain - I have enormous amounts of patience but this thing is really taxing me and I am almost at the point where I want to throw them all out the window.

If you've read this far - many thanks for your endurance. 

[maureen.b]

Well, just thought I would post an update. 

Today I received my replacement Ionic in the post. Thank you Fitbit. 

I persevered with the problems I was having for a very long time - on reflection, probably too much patience.  However, I am now looking forward to starting over again with a new Ionic and am thankful to you Fitbit, especially to the support worker named Theodore, who had equal amounts of patience on the end of the phone with me, trying everyting to resolve the issues. 

After many unsuccessful attempts to resuscitate the watch, Theodore pronounced it dead and awarded a replacement.

My experience has left me with limited confidence that the Ionic model is actually fit for purpose, but as I said earlier, I'm looking forward to starting over again and give credit to Fitbit for coming through with a replacement.

Many thanks again.

[LiliyaFitbit]

Thank you for your replies, @Raedet @maureen.b.

@Raedet I am happy to hear that you were able to fix this issue and thank you for sharing what you did as it may help other members in the same situation. I appreciate your time and efforts to help other users. 

@maureen.b Thanks for taking the time to get in touch with our Support Team. I am glad to hear that you had a great experience with them and you were sent a replacement. Thank you for posting the update here. I appreciate your feedback as it's really important to us. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!