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Ionic bricked and won't update

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‎01-27-2021 16:43 - last edited on ‎01-28-2021 11:55 by

‎01-27-2021 16:43 - last edited on ‎01-28-2021 11:55 by

I've had a few fitbits throughout the years so I'm familiar with it. I tried updating my ionic and it doesn't complete the update. Something seriously wrong is going on with Fitbit. I uninstalled the app I reset my ionic rendering it useless the ionic is now bricked. This is a problem on Fitbits end so I want to know what Fitbit is going to do to fix this since apparently there's no way to contact customer service you got to go through a forum in order to get answers. Spare me the waste of time to go over this step and that step like I said I am familiar with it and something is wrong with the firmware. Now my watch is useless. I've left it for 48 hours plugged in with the device nearby to update and nothing.

 

 

Moderator edit: subject for clarity 

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‎01-28-2021 11:54

‎01-28-2021 11:54

Hi @Marrufo82, it's nice to see you again in our Community Forums. 

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

You can confirm the troubleshooting instructions at Why can't I update my Fitbit device?

 

I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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