help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic cant sync time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2022 00:53

‎12-11-2022 00:53

So, im a user of fitbit for a while, and for the first time when syncying my time didnt sync together, I checked the timezone, changed the format of 24 to 12, restarted my fitbit and still isnt fixed. Im totally pissed, I have a smart watch and my time is incorrect.

Best Answer
0 Votes
3 REPLIES 3

‎12-11-2022 05:13

‎12-11-2022 05:13

Hello @Paralax8 and welcome to the Community.  Fitbit recalled the Ionic earlier this year.  There is a blue pinned thread at the top of this forum with information on how to return your Fitbit for a refund.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎12-15-2022 09:53

‎12-15-2022 09:53

Hi @Paralax8 - did you restart both watch and phone? see also How do I change the time on my Fitbit device?  It may help.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎12-21-2022 03:35

‎12-21-2022 03:35

Save yourself the hassle... Login - Click on the "Gear" on the upper right side (which is view settings) - Click on your device - Left side click on Personal Info - Scroll until you see Time Zone - Select the correct time zone. Next - Restart your Fitbit watch. myccpay account

Best Answer
0 Votes