Ionic challenges won’t sync!! :(

[Jnnfrlnn]

Saturday and Sunday (today) = 32,000+ steps!!I’m super frustrated with my Ionic. Every challenge I participate in does not sync properly. I’ve done all the steps in previous posts but nothing works. I should be winning the weekend warrior challenge but NOPE. This is really frustrating. Please help me fix this!!

 

 Saturday and Sunday (today) = 32,000+ steps!!

[Rich_Laue]

Was the challange started. In your time on

[Jnnfrlnn]

Yes! Started in my time zone but missing over 10,000 steps from my personal tracker to the challenge 

[MarreFitbit]

It's nice to see you around the forums @Jnnfrlnn! Thanks for answering @Rich_Laue's question. I was wondering the same.

Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.