Ionic changing screens

[Rachael1969]

My iconic is randomly changing screens by its self and the touchscreen doesn’t seem to work anymore

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Rachael1969, welcome to the Community Forums!

Thanks for your post and bringing this to our attention. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Rachael1969]

Hi, 

To Fitbit it was resolved, but to me it wasn’t. I bought a Fitbit that died after 7 months and it was replaced by the same model, the Iconic. Which died after 11 months, meaning Fitbit gave me not one but two substandard watches and expect me to just except this with a 25% off my next watch. It’s not good enough.

I am appalled at the why I have been fobbed off with an excuse of “ its policy” well I as a customer have rights as a consumer.

I will be letting people know how you treat customers and expect them to just roll over.

No I will not.

You have not heard the last of this.

Rachael