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Ionic charging issues: Fitbit's response was GOOD.

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‎10-25-2019 10:48

‎10-25-2019 10:48

I have been having a terrible time with my Fitbit Ionic watch. Would not charge and could not reset.

I called Customer Support and went through all the trouble-shooting alternatives with them: still not working.  I bought my watch December 2017, so it was out of warranty. However, they offered me

a new Ionic or 50% off the latest version. I took my version, which should be here in 5 days.  

If you are having issues with charging, I suggest you call customer service,  

Best Answer
4 REPLIES 4

‎10-25-2019 10:56

‎10-25-2019 10:56

Customer service is awesome @Ryan21  and so are you for taking the time to tell us. Hope all goes well and you continue stepping and coming to the forums.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-25-2019 15:16

In response to Odyssey13

‎10-25-2019 15:16

Welcome to the Fitbit Community, @Ryan21. It's great to see you around, @Odyssey13. 

 

@Ryan21 I appreciate your participation in the Forums and sharing your experience with our Support Team regarding the issue with your Fitbit Ionic. Thank you for your troubleshooting efforts. I am glad to hear that you had a great experience with them and now you'll receive a replacement! Thanks so much for sharing your feedback as it's really important to us.  

 

@Odyssey13 thank you for your feedback. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-06-2021 02:19

‎07-06-2021 02:19

Wished they were the same to me, but they simply told me that my ionic is out of warranty and there’s basically nothing they can do 😞 

Best Answer
0 Votes

‎07-06-2021 06:24

In response to janardan108

‎07-06-2021 06:24

@janardan108  I replied to your other post on this matter.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer