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Ionic constantly vibrating

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‎06-03-2019 14:07 - last edited on ‎06-04-2019 14:28 by Fitbit Moderator

‎06-03-2019 14:07 - last edited on ‎06-04-2019 14:28 by Fitbit Moderator

I took my Fitbit for a swim today for the first time and got it to measure my lengths which it’s meant to do. After which it’s been CONSTANTLY buzzing and showing the ‘no new notifications’ screen and the ‘exercise’ screen. It stops for a bit and then buzz buzz. It’s happening about 5-10 times every five minutes! Driving me mad.

 

I have taken off the Bluetooth. Reset it numerous times. Turned off the notifications and am now completely stuck. Help

 

Moderator edit: Subject for clarity 

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‎06-04-2019 14:53

‎06-04-2019 14:53

Hi @SunsetRunner thanks for bringing this to my attention, I'm happy to give you a hand with your Ionic and a warm welcome to our Community.

 

Certainly, your Ionic behavior is not a common situation nor the way it was designed, thank you for troubleshooting your device prior posting. As per your post, can you please provide me with more details about the current condition of your device? It's completely stuck displaying the time, Fitbit logo or it's not showing anything at all? If you can provide me with a picture of your Fitbit it will be appreciated.

 

Looking forward to your reply. Let me know if you have any additional questions. 

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