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Ionic cracked screen

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‎08-29-2020 11:06 - last edited on ‎08-30-2020 19:14 by Fitbit Moderator

‎08-29-2020 11:06 - last edited on ‎08-30-2020 19:14 by Fitbit Moderator

Had my ionic for a month and the face has cracked.  Talked with support and the only thing offered was a percentage off of new watch.  Did nothing as far as hiting face on anything, face just has small anoying crack.  Looks like this has happened to lots of products for Fitbit.  Like the watch but did not like the end result of my customer support.  Looking for help.

 

Moderator Edit: Clarified subject

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‎08-30-2020 19:13

‎08-30-2020 19:13

Hi @awdub, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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4 REPLIES 4

‎08-30-2020 19:13

‎08-30-2020 19:13

Hi @awdub, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎08-30-2020 19:26

In response to RicardoFitbit

‎08-30-2020 19:26

Seems that there is a problem with Ionic and cracks appearing on the face.  Not sure what the issue is but I have only had the watch for one month.  I will try customer support again.

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‎08-30-2020 23:01 - edited ‎08-30-2020 23:03

In response to awdub

‎08-30-2020 23:01 - edited ‎08-30-2020 23:03

@awdub,

I will try customer support again.

 

I'm not aware that cracked/cracking screens are problematic with the Ionic. Although lifting screens have been reported many times.

A crack in a screen suggests something hit or put pressure on the screen - or body of the Ionic causing it to flex. Even if you are not aware of any of these happening.

I would suggest ordering a tempered glass screen protector from eBay and NOT allowing water anywhere near the Ionic.

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‎09-03-2020 07:58

In response to PaulMe

‎09-03-2020 07:58

Still not happy with customer service.  For this watch to only be a month old I would have thought that I would get more response.  Everything seemed to just be a standard answer with no consideration of my issue.   

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