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Ionic crashes during swimming

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‎09-26-2018 05:16 - last edited on ‎09-27-2018 09:10 by Fitbit Moderator

‎09-26-2018 05:16 - last edited on ‎09-27-2018 09:10 by Fitbit Moderator

FITBIT IONIC crashes during swimming, noticed this behavior off late. It crashed every time during last few swimming workouts. Anything to check? this wasn't happening earlier. 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-27-2018 09:13 - edited ‎09-27-2018 09:14

‎09-27-2018 09:13 - edited ‎09-27-2018 09:14

Hey there @heeemz, it's nice to see you here! Have you noticed if this only happens with "Swim"? Have you tried another activity to see if your Ionic also crashes?

 

I'd like you to try to interact with the display (e.g. swipe once or twice twice) after you start the workout, but before you reach your first auto lap point. Let me know if by doing this your Ionic doesn't crash.

 

Looking forward to your response! 

Maria | Community Moderator, Fitbit


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‎02-01-2019 05:52

In response to MarreFitbit

‎02-01-2019 05:52

Sorry for delayed response...

 

The crash happens only during swimming.

 

Generally I do 20/30 number of laps in each round, it crashes somewhere in the mid of first round it self, hence there is no opportunity to play with screen in between. I haven't seen a clear pattern, sometime it doesn't crash at all - sometime it does crash around 10th / 15th lap - today it crashed right after 1st lap... As I said there is no clear pattern...

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