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Ionic crashing

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‎03-13-2019 10:18 - last edited on ‎03-14-2019 12:02 by Moderator Alum

‎03-13-2019 10:18 - last edited on ‎03-14-2019 12:02 by Moderator Alum

When are the problems with the iconic crashing going to be  sorted out as this has been going on for sometime now. My wife and sister-in-law both have the versa and they never have this  problem

 

Moderator edit: Updated subject for clarity.

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2 REPLIES 2

‎03-14-2019 12:01

‎03-14-2019 12:01

 Hi @Flynn3101, nice to see you around. Thanks for reporting this.

 

Sorry to hear that you are experiencing these intermittent crashes. Our team is aware of this, we are hoping to have a fix implemented in a future release. However, I do not have an estimated timeline for resolution yet but I will be sure to let you know as soon as I have additional information. 

 

In the meantime, I recommend performing a quick restart to refresh your Ionic's system before beginning a long distance exercise. 

 

I appreciate your patience on this! Please let me know if you have additional questions. 

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‎03-17-2019 01:25

In response to YojanaFitbit

‎03-17-2019 01:25

I did not accept this solution as it's not a solution

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