Ionic dead after update

[judeep]

So after the recent app update as mentioned in a previous post I had syncing issues and incorrect time.

I decided to put the watch in a drawer and wait a while to see if the issue got fixed. 2 days ago I got it out the drawer and it is now (after a night on charge) just showing the fitbit logo. 

I have tried all the accepted reset methods etc to no avail. How do I open a case with fitbit? 

[judeep]

Bump 

[judeep]

Bump 

[katnchgo]

Why bother.  They told me to do a factory reset of my phone after it would not sync.  Now the stupid watch does not work at all. I lot of money for a piece of crap watch.  This is the second Ionic.  The first just stopped charging.  They sent this one less than a year ago and after not syning and not keeping time I was told by fitbit support to do a factory reset.  Now the thing is sitting here with the logo and completely stuck.  What do I get a discount to buy another one.

[eduardovk]

This is a known behavior that many Ionics are going to exhibit. In short, there is no solution and fitbit will not acknowledge the problem. Basically, in the next few days/weeks it will stop working and there is nothing that we can do to solve. Mine exhibited the exact same behavior as you described. Also, unfortunately, this post will be removed because fitbit is trying to "hide" all related problems.

[katnchgo]

I will watch for removal as I will have to go to social media with this issue and ask if there are Ionic users with this problem and how was it resolved

[Bemmy68]

Had a few issues syncing mine recently - went for a ride today, put it on charge when I got back and it died mid-charge, completely dead! New Fitbit on it's way under warranty. 2 Fitbits in 2 years 🙄 not sure of build quality 🤔

[Kevin3535]

mine died after the update ipulled it out about a year later its still blank like its getting no power. I hear they offer 25% off a new one. No give me 100% or its in the Garbage and ill just use the Garmin I got for Christmas