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‎01-01-2020 00:53

‎01-01-2020 00:53

After a while of not using my Ionic, I found it in a draw today. I plugged it into charge and it showed a 0% battery. After a while it then displayed the logo screen. I charged it for over 2 hours, and still only displays the logo screen with no battery icon. I have cleaned the charger and tried a soft reset and a factory reset, but haven't felt any vibrations. I have tried to sync the watch with my phone (Samsung) but it couldn't connect through Bluetooth. Is there anything I can do other then throw it away??

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‎01-02-2020 09:15

‎01-02-2020 09:15

@Tam91 Welcome to the Community. Thank you for letting me know that you wanted to use your Ionic again. 

 

I appreciate the troubleshooting tried. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

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