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Ionic dead

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‎12-20-2019 18:27

‎12-20-2019 18:27

My ionic was almost fully charged last night before going to bed.  Around 7 pm tonight, I noticed that I had a low battery warning.  By 9 pm, it was down to 15% so I turned it off and put it on the charger.  It never responded to the charger and now will not power up.

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22 REPLIES 22

‎12-23-2019 05:28

In response to ZsoltT

‎12-23-2019 05:28

Apparently in was autoincorrected...  truck should be push.  Press and hold all three buttons for several seconds.  I've heard as much as 10-15 seconds but I think it took only abbot 5-10 for me.  It's somewhat of a control-alt-delete for the watch.  It's been working fine, since, though it did go through the battery really quickly again.

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0 Votes

‎12-23-2019 05:30

In response to ZsoltT

‎12-23-2019 05:30

Apparently I was autoincorrected...  truck should be push.  Press and hold all three buttons for several seconds.  I've heard as much as 10-15 seconds but I think it took only abbot 5-10 for me.  It's somewhat of a control-alt-delete for the watch.  It's been working fine, since, though it did go through the battery really quickly again.

Best Answer

‎12-23-2019 05:44

In response to KeithCandline

‎12-23-2019 05:44

I have tried that as well, nothing worked for me. 

However, called customer service after my local retailer could not do anything (watch gave in 10 days after warranty expired...), and Fitbit CS was incredibly helpful. After trying everything with no success, they're sending a new Ionic free of charge.

Kudos!

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