Ionic died during charging

[Blinde01]

My Ionic was working fine, but it died during a charge and won’t come back on.  Is there a way to force a reset?  I’ve tried holding the buttons for 10+ seconds, but nothing has worked.  Help!!

[CindyMFitbit]

Welcome to the Community Forums @Blinde01.

Thanks for the details shared on your post and for the troubleshooting tried prior posting. Let's check the instructions listed here. If the issue persists, I'd suggest trying a factory reset:

1. Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.  
2. On the device, hold all three buttons for about 10 to 12 seconds. 
3. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
4. When the device vibrates, release all buttons. 
5. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup
6. When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device?

Hope this helps. 

[Blinde01]

Thank you for the suggestion, but I can’t get anything to display or vibrate no matter how long I hold the buttons.  Is there an alternate way to force a reset?  It’s really weird that it just went blank/dead while it was charging.

Thanks again for your help!!

[CindyMFitbit]

Thanks for your response @Blinde01. 

I appreciate your troubleshooting efforts. Please note the only way to force reset the Ionic is with the instructions listed here. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

See you around. 

[brez65]

How can you reset if battery is dead?

thanks Brez

[CindyMFitbit]

@brez65 Welcome! It's great to see you around.

Thanks for joining to the thread. If your device is completely dead, I suggest leaving your Ionic plugged in to the charging cable for at least 30 minutes. Then you can try the restart by pressing and holding the back and bottom buttons, for 10 seconds until you see the Fitbit logo on the screen. If you don't see the Fitbit logo, let's review additional tips here. 

Hope this helps.