Ionic died yesterday

[Anirt]

My ionic died yesterday with 23% battery left. It won't charge or hard/soft reset. This is my 3 Fitbit ionic. The 2 others died with the same issue. What is going on? 😢

I have:

*Cleaned the Fitbit chargerport. 

*Tested with 3 original cables. 

*Let it be completely without power last night. Drained the battery completely.

*Charged it for 7 hours today. Still dead.

*Booted it with the cable only connected to the clock (not in the wall). But it's empty and only flashes 2 seconds with "0% battery".

*Tested soft and hard reset. 

0% battery is showing up if I try to click on the buttons

[Anirt]

Raised a support ticket via chat. Fitbit will send me a new watch. It will be my 4rd Fitbit ionic then 😳

[LiliyaFitbit]

It’s good to see you in the community, @Anirt.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and appreciate your efforts contacting our Support team. I am glad to hear you'll receive a replacement and will continue working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[EastsideDick]

I'm glad that they still serve the Ionic. I am hoping mine holds on, because I don't see myself wearing another Fitbit style.

[LiliyaFitbit]

Welcome to the Fitbit Community, @EastsideDick.

I appreciate your participation in the Forums and sharing your feedback. We continue to support Fitbit Ionic as we introduce new products. I hope you keep enjoying the Fitbit experience and working on your goals. 

Have a nice day!