Ionic disappears from devices.

[Naymit]

I set up my New Ionic on my iPhone 12. I update it and it works fine for a few hours and then it disappears from devices in the app and I have to set it up again. It keeps disappearing from devices so I even tried a full reset, deleting the app, deleting item from Bluetooth, restarting everything but it keeps leaving the devices list. Sometimes it also shows the wrong time zone also and if I change it to manual the devices also disappears that way too. I never had this problem with my sense. I just like the ionic looks wise but this is driving me crazy and I can’t find any help online 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Naymit.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and would like to confirm if you're using several devices to sync your watch? If you're using several devices for syncing, the watch is trying to connect to both and the Bluetooth connection can be interfered. 

Time on your watch should be corrected when you sync it. You can find our complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync? If the issue still persists after syncing, please try the additional troubleshooting steps here. 

Looking forward to hearing back from you.

[Naymit]

My device keep disappearing. Weather I change the time or not the ionic leaves the device list on my app after I set it up.

[LiliyaFitbit]

Thank you for your reply, @Naymit.

I am sorry to hear the issue persists, thank you for your efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.