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Ionic display frozen in shortcuts

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‎08-21-2019 02:11 - last edited on ‎08-22-2019 10:23 by Fitbit Moderator

‎08-21-2019 02:11 - last edited on ‎08-22-2019 10:23 by Fitbit Moderator

On my second Ionic after the first one failed (corrupted as far as I can tell) after installing one of the 3rd party clock faces. That was replaced by Fitbit.

 

Now on the second and problems again! When the battery is out the watch, even after syncing loses time so was forced into factory reset to try and resolve the issue.

 

After the latest reset the watch is frozen on the initial 'learn about' shortcuts bit where it blinks and says press the left hand button - nothing!

 

Tried all the usual stuff i.e. holding down left and bottom right, re syncing etc but to no avail. None of my devices even see the Ionic now.

 

Any ideas?

 

Neil

 

Moderator edit: Updated subject for clarity 

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‎08-22-2019 10:22

‎08-22-2019 10:22

Welcome to the Community @NeilFraser. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate the factory reset done in order to trying to resolve the display issue you're experiencing. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you need further assistance. 

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