Ionic display has gone black

[Vickiw89]

My ionic  suddenly stopped working. The screen has gone black. I've tried hard reset, pressing left button and bottom right together, left button and top right together and all three and it just flashes black. No fitbit logo or anything. I've had the charger plugged in for a long time and nothing is happening although i charged it earlier today so it isn't flat. How do I fix it? 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Vickiw89. Nice to see you around! 

Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I've noticed that you have reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you. 

See you around. 

[Momof2Ballers26]

I am having the same issue. Fully charged. Looked at a notification, then an hour or so later went to check the time and the screen is blank. Tried all the reset methods… nothing.  Put it back on the charger…. Nothing.  Did you get a resolution?

[Vickiw89]

Hi, no I didn't unfortunately. I went to the support team and was told to reset it etc and clean the contacts on the charger but nothing worked. They said nothing more to be done and out of warranty. Not to happy tbh as I had a blaze that stopped working at 18 months and this one has done the same. Imo something as expensive as this should last 3-4  years plus  

[WilsonFitbit]

Hello @Momof2Ballers26. Welcome to the community forums. @Vickiw89 Thank you for your reply. 

@Momof2Ballers26 I appreciate the information and thank you for the troubleshooting steps you've tried prior to posting. Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. They will also review your available options and get back to you with a resolution. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

@Vickiw89 I'm sorry for the experience and thank you very much for your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Also, please note that replacement devices are provided for products that are within the warranty period. If your original device is no longer under warranty, a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty

See you around.