Ionic display not showing anything.

[Medic2b]

I went charge my Ionic and when I went to put it back on I could see it light up and nothing else. I looked up the issue showed me how to restart by pushing three buttons. Still same issue

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Medic2b welcome aboard. I'm glad to help you out with your Ionic display difficulties. 

I'd like to begin appreciating your time troubleshooting this prior posting. To rectify your device uncommon behavior, I suggest you our factory reset procedure, which is completely different than the restart process that you've already tried. To do so, please following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'll be here, please keep me posted. 

[Medic2b]

I already tried that multiple times all I get is backlight on no logo

[Medic2b]

This Fitbit is only two months old. I liked Fitbit till this happened for second time. I let the first thing me slide as u thought it was something I may have done by accident but like I said this one is only two months old and should not if happen. I might have to look for another one besides fitbit

[RicardoFitbit]

Welcome back @Medic2b I appreciate your reply and update, I'm happy to continue assisting you.

Thanks for your patience and for having tried to troubleshoot this situation with me. I’ve reached the limits of what I can do for you here on the Community Forums so I've contacted our Support team on your behalf to look further into this situation and provide you with some options. Please keep an eye on your email inbox, they'll be contacting you soon. Your feedback is appreciated.

In the meantime they contact you, let me know.if you have any additional questions. 

[Edwintm1]

I have the same issue and this is my second Fitbit ionic, I replaced it on February almost a year from using it and the new one started to do the same thing a couple months later

[RicardoFitbit]

Hi @Edwintm1 thanks for bringing this to my attention. Let me give you a warm welcome to our Community! My apologies for the delayed reply.

First, I'd like to know if you already tried some troubleshooting steps prior posting? If you haven't already done so, please restart your Ionic device and then take in consideration our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

Keep me posted.

[Medic2b]

I've already heard from the company waiting for replacement

[Edwintm1]

Yes, I tried everything but nothing helps. It started like it was a glitch
then the image was double then went all black. All you can see is a the
back light going but nothing else. And that's the one I received from the
warranty. The first one looks like the screen got smoke in the center and
spread across the whole screen and you could see nothing, but at least that
one last almost a year. The other one last 2 months.

[RicardoFitbit]

Welcome back @Medic2b @Edwintm1, thanks for your replies and updates. My apologies for the delay in responding.

@Medic2b I'm glad to know that our Support team is already providing you with assistance to resolve your difficulties. Don't hesitate to ask me any additional questions you may have. 

@Edwintm1 Thanks for your update and patience with this situation. I've contacted our Support team on your behalf to further assist you with this matter. Therefore, I recommend you to periodically check your email inbox for their contact.

I'll be here if anything else is in need.