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Ionic display not working

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‎10-20-2020 03:50 - last edited on ‎10-26-2020 18:04 by Fitbit Moderator

‎10-20-2020 03:50 - last edited on ‎10-26-2020 18:04 by Fitbit Moderator

My ionic screen is still lighting up but it’s blank with a light bar on the right of the screen - can anyone help?  The green light on the sensors are still working and I’ve tried resetting by holding down the buttons and nothing has helped. Then I stupidly delinked it from my phone hoping it would help and now I can’t get a pin to relink it to my phone. It was still reading all my stats but my screen has gone 😫 it’s only 2 years old!?!

 

Moderator Edit: Formatting

Moderator Edit: Clarified subject

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‎10-26-2020 18:05

‎10-26-2020 18:05

Hi @Hadz77, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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