10-25-2020
16:07
- last edited on
10-26-2020
18:34
by
RicardoFitbit
10-25-2020
16:07
- last edited on
10-26-2020
18:34
by
RicardoFitbit
Recently the screen only shows up black. For a few days i would be able to get it to work again by changing the clock face or resetting it but now it just stays black. It’s not dead because I still feel it vibrate and I can see everything on the app. Before this there’s were a couple lines going down on the screen that we’re just white no matter what screen it was on for a few weeks.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
10-30-2020 04:08
10-30-2020 04:08
Nevermind it went back to normal again
10-26-2020 18:33
10-26-2020 18:33
Hi @BigKidBigBrain, welcome to the Community Forums!
Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Just as you mentioned, because of the fact that your Ionic is still vibrating, this means that the issue is with its display. That said and since the restart process didn't work, please follow the next steps to perform a factory reset on your device and let me know if the issue persists:
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Let me know if further assistance is needed and if you have any additional questions.
10-30-2020 04:08
10-30-2020 04:08
Nevermind it went back to normal again
11-13-2020 15:44
11-13-2020 15:44
Not working for me 😩