Ionic display stopped working

[JLH12]

I bought an Ionic for my son about 18 months ago. It started glitching and just stopped working. The screen is completely blank. A hard restart doesn't work. I called customer service and because it is no longer under warranty, they offered a discount for a new device. This is the 2nd time this has happened to us. It was already replaced last summer for the same problem. (It was still under warranty.) Obviously, there is a problem with this watch after reading some of the other posts on here. A $300 watch should last longer than 18 months. I am extremely disappointed and will not be buying another Fit Bit. 

[AndreaFitbit]

Welcome to the Fitbit Community @JLH12. Thank you for visiting us and for sharing your experience with your son's Fitbit Ionic.

 Thank you for your feedback in regards our warranty, we strive for excellent customer service, and customer satisfaction remains our number one goal, however, the demands of running a global business require that we now enforce our warranty consistently. 

Each scenario is different, but if they didn't offer you a different option; must be because they don't have it. Nevertheless, I really appreciate your feedback; this is the best way to make your voice heard. I understand you've invested in the Fitbit Family; however, Fitbit as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Thanks for your understanding.