02-15-2021
15:52
- last edited on
02-15-2021
18:33
by
RicardoFitbit
02-15-2021
15:52
- last edited on
02-15-2021
18:33
by
RicardoFitbit
My fitbit ionic screen is black after it did an update, I tried a factory reset and nothing happened
Moderator Edit: Clarified subject
02-16-2021
06:38
- last edited on
02-10-2025
10:08
by
MarreFitbit
02-16-2021
06:38
- last edited on
02-10-2025
10:08
by
MarreFitbit
Hi @neuenfeldrandy, welcome to our Fitbit Community. Regarding the screen issue that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.
I was able to get in touch with our Support team and was told that they assisted you via phone and email. Please, don't hesitate to get back to them with the reference number they provided in case more assistance is needed.
I'll also be around if any question arises.