help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic display won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2021 15:52 - last edited on ‎02-15-2021 18:33 by Fitbit Moderator

‎02-15-2021 15:52 - last edited on ‎02-15-2021 18:33 by Fitbit Moderator

My fitbit ionic screen is black after it did an update, I tried a factory reset and nothing happened 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎02-16-2021 06:38

‎02-16-2021 06:38

Hi @neuenfeldrandy, welcome to our Fitbit Community. Regarding the screen issue that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone and email. Please, don't hesitate to get back to them with the reference number they provided in case more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer