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Ionic display won't turn on

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‎02-18-2021 12:02 - last edited on ‎02-19-2021 14:50 by Fitbit Moderator

‎02-18-2021 12:02 - last edited on ‎02-19-2021 14:50 by Fitbit Moderator

After swimming my ionic screen went black. It won’t turn back on by pressing 2 or 3 button restart process. Heart rate light is working. It hasn’t been knocked or damaged since last swim. It has shut down in the past randomly (not after swimming) but has started after a hard reset. It’s about 2 years old.

 

Moderator Edit: Clarified subject

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‎02-19-2021 14:49

‎02-19-2021 14:49

Hi @Leroy67, welcome to the Community Forums. 

 

I’m sorry to know that you’re still experiencing difficulties with your Ionic despite trying the troubleshooting steps that were specified on your post, your effort and patience are appreciated. If the heart rate sensors of your device are still flashing, this means that your device is tracking your stats but the issue itself is with its display. That said, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

  

Keep in mind that the factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎02-21-2021 12:33

In response to RicardoFitbit

‎02-21-2021 12:33

I tried resets prior to posting. Now the green heart sensor light has stopped. Any suggestions? I would expect a $300 watch to last longer than 2.5 years

Sent from my iPad
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