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Ionic does not power on

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‎08-24-2021 14:48

‎08-24-2021 14:48

I have already contacted support and tried a factory reset with no success.

 

It was working until around 8pm today then the screen powered off and the green lights showing reading heart beat and not operational.

 

The battery was still showing at 64% within the app when it last connected.

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3 REPLIES 3

‎08-24-2021 18:27

‎08-24-2021 18:27

@iainmil Thank you for your report and taking the time to contact Support. Nice to see you around. 

Support informed me that you should have received news today. 

Please check your inbox or your spam/junk folder, as sometimes the messages are redirected there.

 

See your around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎08-24-2021 18:36

‎08-24-2021 18:36

Hi, I’ve just reported the same issue. Charge was full this morning and stopped sometime this evening. Device cannot be restarted and green sensor light constantly on when trying to charge. 

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‎08-25-2021 15:03

In response to verineab

‎08-25-2021 15:03

@verineab Nice to see you around. Thank you for your report and for your message. 

 

I verified with Support and was informed that they received your message. Please continue working with them to avoid confusions. 

 

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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